Delivery of age-restricted products
We have recently introduced a new feature on our platform for customers to order age-restricted products: alcoholic and energy drinks.
Material that is really important to get to know.
A unique link that will take you to all the relevant information related to alcohol delivery can be obtained by contacting the Operations Team at firstname.lastname@example.org. Once you have received this link, we strongly urge you to view this material, which is only 3-5 minutes long. It will certainly make it easier for you to complete these types of orders on the Wolt app! The option to deliver orders with alcoholic beverages and thus increase your revenue will be automatically activated only for those courier partners who have successfully read this material.
Changes that came with the introduction of alcoholic beverages.
Experience in other markets, as well as in our own, and feedback from our customers, suggest that the increase in orders will be felt by all those who choose to take delivery of alcoholic beverages. The increase in orders will help you to increase your income!
We would also like to clarify that according to the laws of the Republic of Lithuania, orders containing alcoholic beverages cannot be fulfilled by our courier partners who have not yet reached the age of eighteen.
What if I don't want to deliver orders containing alcohol?
It's really very simple: first of all, if you don't want to order alcoholic beverages, there is no need to read the material! Also, if you decide to opt out of this type of order in the future, please make sure to let us know via the app or by email - email@example.com - so that we can take you off the list!
It is important to note that refusal to deliver alcoholic beverages will result in the non-availability of orders from shops and restaurants that sell these beverages. So we recommend that you take this into account before making a decision, as it will determine the number of orders you receive and your income!
What do I need to know when delivering orders on the Wolt platform?
Under Lithuanian law, alcoholic beverages can be purchased by persons aged at least 20 years. It is very important to verify this information by asking the customer to show proof of age before placing the order.
Relevant documents include:
1. Identity card
3. Driving licence
4. Residence permit issued by the Lithuanian Migration Service
The wrong documents are:
1. Student ID (LSP and ISIC)
2. Birth certificate
3. Copies of documents.
It is very important to make sure that the document is valid and issued by the relevant authorities. Below, we share with you examples of suitable and unsuitable identity documents.
Appropriate identity documents:
Inappropriate identity documents:
If the customer cannot confirm his/her age or is under 20 years of age at the time of order delivery, the service of alcoholic beverages is strictly prohibited. In this case, the support team should be contacted as soon as possible, the customer should be served the order without these drinks, and the drinks should be taken back to the shop or restaurant after receiving a reply from the assistance team. You will be reimbursed for this return!
Customer identification data verification function